Warranty & Vendor Credit Recovery
Stop losing vendor credits to warranty and returns chaos.
Distral automates warranty claims, vendor returns, and credit reconciliation across your ERP, warehouse, and supplier portals — so every return is tracked from customer request to vendor credit.
Built for HVAC, plumbing, industrial, MRO, and building materials distributors.
- Expected vendor credit
- $248,910 MTD
- Received vendor credit
- $201,540 81% recovered
- Exceptions queue
- 14 needs action
Claim / RMA intake
Recovery queueYour team is managing a financial process with emails, spreadsheets, and vendor portals.
Claims get stuck
Missing serial numbers, photos, invoices, or failure notes delay approvals — and a half-filled claim sits in a queue while the vendor's filing window quietly closes.
Credits go missing
Vendor deadlines, supplier portals, and credit memos are hard to reconcile. Money you are owed never shows up against the original return, and nobody notices until the audit.
Customers keep calling
Contractors and buyers have no visibility into claim or credit status, so your branch and finance teams spend the day answering “where is my credit?” instead of recovering it.
One workflow from claim intake to recovered credit.
Intake, submission, and reconciliation in a single system of action that sits on top of your ERP and supplier portals.
A branded portal and inbox that collects everything a vendor will demand before the claim is ever submitted.
A branded portal and inbox that collects everything a vendor will demand before the claim is ever submitted.
- Branded customer portal and email / document upload
- ERP order lookup to pre-fill invoice and SKU data
- Dynamic required fields per vendor and product
- Automatic flags for missing serials, photos, or notes
Built for high-complexity distributor workflows.
The same recovery engine, tuned to the return rules of your category.
HVAC & Plumbing
Serial and model numbers, install dates, failed parts, replacement parts, and contractor credits — captured in the order vendors require.
Industrial / MRO
High SKU complexity, vendor-specific return rules, and inspection workflows handled without a spreadsheet per supplier.
Building Materials
Damaged freight, pickup failures, jobsite disputes, and supplier claims tracked from the delivery to the resolved credit.
Multi-location HVAC Operators
Protect P&L across branches: track manufacturer part credits, labor warranty rules, and dealer / customer status in one place.
From connected ERP to recovered credit.
Four steps, no rip-and-replace of your system of record.
- 1
Connect
Connect your ERP and import order history so every claim starts from the real invoice, SKU, and customer record.
- 2
Capture
Capture claim data from the portal, email, documents, or staff input — with required fields enforced before submission.
- 3
Submit
Submit to the vendor or manufacturer via API, portal automation, email, or managed fallback when no channel exists.
- 4
Recover
Track credit recovery and reconcile customer and vendor credits, with exceptions flagged before windows expire.
Know the numbers your ERP does not show.
The operating metrics finance and operations leaders actually want from the returns process.
Vendor recovery rate
Share of expected vendor credits actually recovered.
Customer credit cycle
Days from customer request to issued credit.
Vendor credit cycle
Days from claim submission to received vendor credit.
Processing cost per return
Fully-loaded labor cost to process each return.
Automation rate
Claims submitted with no manual touch.
Aging claims / missed-window risk
Credits at risk from approaching vendor deadlines.
Works around your existing systems.
Connect to your ERP, WMS, ecommerce, email, and supplier workflows without replacing your system of record.
- Epicor
- Infor
- NetSuite
- SAP
- Oracle
- Acumatica
- Microsoft Dynamics
What distributors get with Distral.
Less manual entry
Reduce manual claim entry with ERP lookups and guided intake.
More credits recovered
Recover more vendor credits by closing claims before windows expire.
Shorter cycles
Shorten credit cycle times for both customers and vendors.
Real-time status
Give customers real-time status instead of phone-tag updates.
Find the credits hiding in your returns process.
Send us your current warranty and return workflow. We’ll show where claims, credits, and margin are leaking.
Book a demo